Frequently Asked Questions

How does tote rental work?

Book a package online, we drop off clean totes on your requested date, you pack and move, and we pick the empty totes back up when you're done — no assembly, no tape, no cardboard to break down.

Do I need to be home for drop-off or pickup?

Totes just need to be accessible for drop-off — either someone's on site, or they're left somewhere our driver can reach without anyone present. For pickup, it's preferred that someone is there in person. Either way, our driver will attempt to text you an ETA about 30 minutes out. Drop-off and pickup are scheduled as a 1-hour window, which is subject to change based on route availability.

How much notice do you need?

Bookings require at least 6 hours' notice. If you need something sooner, call or email us to arrange a custom delivery time, or use the online override if you understand it's a short-notice request.

What's your delivery area?

Free delivery within about 30 miles of our shop in Eustis, FL — covering Eustis, Mount Dora, and surrounding Central Florida. Outside that radius, delivery is still available at $1/mile round trip. See the service area map for the exact radius.

What if I need more time?

Request an extension anytime from the "My Rental" page. Ask more than 24 hours before your scheduled pickup for a discounted rate; requests within 24 hours are billed at the standard rate in your Rental Agreement.

What happens if a tote is damaged or not returned?

Replacement costs are $10 per tote, $40 per dolly, and $175 per handtruck, charged to the card on file. Full details are in the Rental Agreement.

Can I cancel my booking?

Yes — cancel 12+ hours before your scheduled delivery for a full refund. Inside 12 hours, a $25 cancellation fee may apply; inside 2 hours, the charge is 50% of the total rental price.

Are totes clean and in good condition?

Yes — every tote is delivered clean and in usable condition, with normal wear and tear expected on return.

Can I use totes if someone in the home smokes?

Totes may only be used in non-smoking homes. If totes come back smelling of smoke, you may be charged for replacement of all totes in the package — smokers should use traditional cardboard boxes instead.

I'm a realtor — how does the gift voucher program work?

Subscribe monthly to build up vouchers for Standard or Deluxe packages (or a $50 coupon), then send them directly to clients as a closing gift. See the Realtor Portal for details.